Refund policy
Return & Refund Policy
At Bloomelle Beauty, your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
30-Day Guarantee
We offer a 30-day guarantee on eligible products. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
This commercial guarantee does not affect any mandatory consumer rights that may apply to you under applicable law.
European Union – 14-Day Right of Withdrawal
If you are a consumer located in the European Union, you generally have the legal right to withdraw from an eligible online purchase within 14 days of receiving the goods, without having to provide a reason.
If multiple items from the same order are delivered separately, the withdrawal period generally begins when you receive the last item.
To exercise your right of withdrawal, you must submit your decision within the applicable 14-day period. You can use the cancellation or return function available through our online store, where available, or contact us at support@bloomellebeauty.com.
After notifying us of your withdrawal, you must return the goods in accordance with the return instructions provided to you.
The customer is responsible for the direct cost of returning the goods when exercising the right of withdrawal, except where applicable law requires us to bear those costs or where the product is defective, damaged, incorrect, or otherwise non-conforming.
We will reimburse eligible payments in accordance with applicable consumer law. We may withhold reimbursement until we have received the goods back or you have provided evidence that the goods have been sent back, where permitted by law.
Nothing in this policy limits your mandatory rights under European Union or applicable national consumer protection law.
Eligibility for Returns
For returns under our 30-day commercial guarantee, the following conditions apply:
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The item must be unused, unopened, and in its original packaging.
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The return request must be made within 30 days of delivery.
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Proof of purchase, such as your order number or receipt, is required.
For hygiene and safety reasons, certain sealed goods may not be eligible for return after they have been unsealed where an applicable legal exception permits this.
These conditions do not limit any mandatory rights you may have under applicable consumer protection law.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at support@bloomellebeauty.com and provide your order number and clear photos of the issue where appropriate.
Where the product is defective, damaged, incorrect or otherwise non-conforming, your statutory consumer rights remain unaffected.
Non-Returnable Items
Certain products may be excluded from returns where permitted by applicable law, including:
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Certain sealed goods that are not suitable for return for health protection or hygiene reasons after being unsealed
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Gift cards
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Other products specifically exempt from the right of withdrawal under applicable law
Products are not excluded from mandatory consumer rights merely because they were discounted, on promotion, clearance, or marked as final sale.
Refunds
Once your return is received and inspected, we will notify you about your refund.
Approved refunds will be issued to the original payment method, unless otherwise agreed or required by applicable law.
Processing times after we issue the refund may vary depending on your bank or payment provider.
Where required by applicable consumer law, eligible standard delivery charges will also be reimbursed. Additional costs resulting from choosing a delivery method more expensive than our standard delivery option may not be refundable where permitted by law.
Return Shipping
For returns made under our commercial 30-day guarantee, customers are generally responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
For eligible EU right-of-withdrawal returns, customers are responsible for the direct cost of returning the goods where permitted by law and where they have been informed of this obligation.
We recommend using a trackable shipping service and retaining proof of shipment.
How to Start a Return or Withdrawal
To request a return, cancellation or exercise an applicable right of withdrawal, use the cancellation or return function available through our online store, where available.
You may also contact:
Please include:
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Your name
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Your order number
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The email address associated with your order
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Your request or reason for contacting us
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Photos, where relevant to a damaged, defective or incorrect item
Providing a reason is not required when exercising an EU statutory right of withdrawal.
Late or Missing Refunds
If an approved refund has not appeared in your account after the expected processing period:
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Check your bank account again.
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Contact your credit card company or payment provider.
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Please remember that financial institutions may require additional processing time.
If you still have not received your refund, contact us at support@bloomellebeauty.com.
Contact Us
If you have any questions about this Return & Refund Policy or wish to exercise your consumer rights, contact us at:
Last updated: August 24, 2026